by Dinyah Rein “I can’t do that.” “That will never happen.” “It’s just not possible, or at least, it’s certainly not likely.” “It would be way too hard.” How often do you give up on a dream, or a desire, or an idea, deciding it’s not possible before you even try? When was the last [...]

Your intentions, your expectations and your thoughts create your life. It’s the same for everybody – whether you’re stuck in a boring routine life or super-successful – the only difference between both ends of that particular spectrum is that highly successful people know how to use their mental energy. Everything is made up of energy [...]

On many of my workshops, I quote a piece of well known research into the effectiveness and impact of communication. The effect on those with whom we communicate is dictated by body language, tone of voice and our words. Body language accounts for an enormous 56% of the overall effect, tone of voice accounts for [...]

As a once senior banker, I know all about inertia. Studies from various parts of the world show that the majority of bank customers are unhappy with the levels of service they receive. In addition, many bank customers are aware that, at various times in their “relationship” with their bank, they have been inappropriately treated [...]